Shipping Policy
How we process, package, and ship orders. Packaging, transit windows, claim windows, and what to do if a parcel arrives compromised.
This Shipping Policy describes how Devolve Corp (d/b/a hábit) processes, packages, and ships orders. By placing an order, you agree to the terms below in addition to our Terms of Sale.
01Service Area
hábit currently ships only to addresses within the fifty United States and the District of Columbia. We do not ship to U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or international destinations.
02Order Processing
Orders are typically processed within 1–2 business days of payment confirmation. Orders placed after 12:00 p.m. Eastern Time may not begin processing until the following business day.
03Packaging and Handling
Products ship lyophilized and sealed, in tamper-evident packaging. Lyophilized material is stable at ambient temperature for the duration of expedited transit; refrigeration is required only after reconstitution, as stated on each product's storage guidance. We ship Monday through Wednesday only, to avoid weekend warehouse holds.
If your package arrives with a broken seal, visible damage, or significant transit delay, photograph the contents immediately and contact sales@myhabitlabs.com within 48 hours of delivery.
04Shipping Methods and Transit Times
Standard shipping is via UPS Ground or equivalent service, typically 3–5 business days in transit after dispatch. Priority overnight is available at checkout. Tracking information is provided by email at the time of dispatch.