Shipping Policy
How we process, package, and ship orders. Packaging, transit windows, claim windows, and what to do if a parcel arrives compromised.
This Shipping Policy describes how Devolve Corp (d/b/a hábit) processes, packages, and ships orders. By placing an order, you agree to the terms below in addition to our Terms of Sale.
01Service Area
hábit currently ships only to addresses within the fifty United States and the District of Columbia. We do not ship to U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or international destinations.
02Order Processing
Orders are processed within 1 business day of payment confirmation, and ship Monday to Friday. Orders placed before 2:00 p.m. Eastern Time on a business day ship the same day; orders placed after 2:00 p.m. Eastern Time, or on a weekend or holiday, begin processing the following business day.
03Packaging and Handling
Products ship lyophilized and sealed, in tamper-evident packaging. Lyophilized material is stable at ambient temperature for the duration of transit. On arrival, store it as stated in each product's storage guidance.
If your package arrives with a broken seal, visible damage, or significant transit delay, photograph the contents immediately and contact sales@myhabitlabs.com within 48 hours of delivery.
04Shipping Methods and Transit Times
Orders ship via UPS Ground for $15 (free on orders of $350 or more), UPS 2nd Day Air for $25, or UPS Next Day Air for $40; you choose the service at checkout. Transit time runs from dispatch. Tracking information is provided by email at the time of dispatch.